Terms of acknowledgement and acceptance

‧Loving Food provides Loving Food services（http://www. Loving Food.com.tw）in accordance with the service terms hereunder.

‧Your use of our service implies that you have read, understood, and accepted all the clauses in this agreement.

‧As the social customs, regulations and technology change, in order to protect our customers’ personal information, Loving Food reserves the right to modify the contents of this agreement. We recommend that you take notice of any such modifications. Continued use of our service after the modifications have been made implies that you have read, understood, and accepted these modifications.

Online Shopping Instructions

Welcome to Loving Food. Please join Loving Food members first. From time to time, you will receive notifications of the latest news and products.
We sincerely invite you to join, and request that you fill in the correct information. Your login account number and password used for shopping at our website are only for shopping online. Please rest assured that we have full obligation and responsibility in maintaining the confidentiality.

Please write down your account number and password, and keep them safely. For your own protection, please do not disclose this information to others. We will not be held responsible for any dispute or loss resulting from such disclosure. Thanks for your cooperation.

Please join Loving Food members first.
Loving food will send a confirmation letter to verify that you can receive messages from Loving Food.
Upon joining us, Loving Food will send a confirmation letter informing you that you have formally become a member.
‧Customer Service Telephone: 037-723-886
‧Customer Service Fax: 037-724-065
‧Customer Service e-mail: service@lovingfood.com.tw
‧Business Hours: 8:30 am to 12:00 pm, and 1:30 pm to 5:30pm, Monday to Friday.

How to use the search engine
Loving Food website can provide a full range of searches for the merchandise you are looking for. You may enter the merchandise name to search for it.

Payment methods
Loving Food website offers the following payment methods:
A. Orders Outside of Formosa
Only credit card payment can be accepted, and only secured delivery method is used. The shipping charge is paid by the customer.

B. Formosan Orders
By ATM transfer or bank wire. You are responsible for the shipping charge.

‧Please note that when you have completed the whole shopping process, the system will send you an order confirmation to your e-mail address automatically. Please check if your order information and bank account number are correct.If you have not received the order confirmation e-mail in 12 hours, please contact the Customer Service. Please go to an ATM machine to transfer fund, or to a bank to wire the fund within 7 days after you place the order online. You will need to pay for the transfer or wire fee.

ATM transfer payment procedures:
1 . Please select the transfer function
2 . Enter bank number
3 . Enter account number
4 . Enter the amount from the order
Your order will be processed after you have completed the ATM transfer or bank wire.

★ Please note: In order for you to receive the merchandise as soon as possible after making the payment, you can fax the transfer confirmation to us at 037-724-065. Please write down the order number and the customer name. We will process your order in the shortest time possible.

Please transfer your payment within 7 days. The order will be processed after receiving your payment. You will need to pay for the transfer or wire fee.
‧Please note: Orders outside of Formosa can only be paid by credit cards. We will process your order upon receipt of your payment.

Shipping Method

A. Formosan Orders
Home delivery: Your order will be delivered to your shipping address by courier service within 5-7 days of your receipt of the shipping notice.
★ Please note:
1. Please make sure that there will be someone to receive the merchandise at the shipping address. If the courier has made three delivery attempts without success, your order will be returned to us, and you will need to place a new order. (Your prior payment will be refunded to you after we have received the returned products.)
2. As a reminder, if you use a P.O. box as your shipping address, the courier will normally gather all their packages and deliver them in bulk at the post office by certified mail. This process could add some delay to the delivery.
3. After receiving the products, if you would like to return them, please follow the return/exchange procedures.
4. The receipt is enclosed in the package (Inside the envelope. Please check carefully.)
5. If natural disasters or other unavoidable factors have caused your inability to receive the products in a timely manner, please contact our customer service representatives as soon as possible to avoid loss of claim rights.
6. 6. If you do not receive your delivery, please call (037) 723-886immediately, or e-mal ervice@lovingfood.com.tw to inform us. Customer service representatives will assist you as soon as possible.
B. Orders Outside of Formosa
We will use appropriate delivery service to deliver to the address you indicated. You will receive the products 7~14 business days after receiving the shipping notice, depending on which country you reside in.

Instructions for Returning Products

Return Policy
The merchandise is guaranteed for return or exchange within 7 days of your receipt of the merchandise. After 7 days, it’s considered you have examined and accepted the products. The 7 days are counted from the date of the postmark.

Exchange Terms
Products are defective, or are damaged during the shipping and delivery processes.

Exchange Method
Please put the products and invoice back in the original package and send it back to us. After we confirm the defect, we will send you a replacement as soon as possible.

Please read the product descriptions and specifications carefully. We do not accept returns in the following conditions:
1. Merchandise has been opened and used.
2. Merchandise has no defect or damage.
3. You made a mistake in ordering the wrong product.